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Strategic Charity Service Delivery Team Leader

Are you a dynamic and forward-thinking Senior Service Delivery Team Leader, with the flair for creative problem solving? Are you looking to make a difference in the local community? Do you have experience within the non-profit sector? We have an excellent part-time opportunity for a highly organised Charity Service Delivery Team Leader to join this fantastic local charity situated on the edge of Central Birmingham.

Working 4 days a week as a Senior Service Delivery Team Leader where you will juggle multiple priorities, you will develop a clear and effective case management approach for the vulnerable adults who require the charity’s services, with an empathetic and supportive attitude at all times. You will take the lead on analysing feedback from clients and stakeholders, constantly looking for ways to improve the service, as well as playing an essential role in the operational planning process and the overall organisational strategy.
In this dynamic and exciting role, you will also play a vital role in developing external relationships for the betterment of the charity, as well as working with the organisation’s senior leaders to investigate any senior incidents or complaints that may arise.

In this rewarding and challenging opportunity, you will be tasked with overseeing the strategic development of this charity’s services, ensuring it is delivered in an efficient and effective way to help those in need. Playing a key role in the day-to-day operations of this organisation, you will line-manage a team of staff and volunteers, providing strong levels of support and leadership, as well as overseeing team budgets and assisting with income generation for the charity. In this truly hands-on and fulfilling Service Delivery opportunity, you will build strong and lasting relationships with internal and external stakeholders.

For this exciting and varied Service Delivery opportunity, you will need to have a minimum of five years’ experience of working with vulnerable adults in a professional capacity. With demonstrable experience of implementing new services and board reporting in a similar role, you will need to be an effective team leader who is skilled at motivating staff members. As a Senior Charity Service Delivery Manager, you will need to have outstanding communication skills whilst being a creative problem-solver, along with having a clear understanding of current adult safeguarding practice and how to implement it in a variety of complex situations. You will need to be highly IT literate and be skilled at using CRM systems.

In return, you will receive an exceptional salary package, and have the opportunity to join an inspirational non-profit organisation based just outside Birmingham City Centre.


SimkissGuy Recruitment is acting as a recruitment agency for the purpose of this vacancy. By sending your CV to us, you hereby consent for is to contact you in relation to recruitment. We are an equal opportunities employer who welcomes applications from all. We will be in touch within 3 working days if we would like to discuss your CV and experience further. If you do not hear from us within that time then you have unfortunately been unsuccessful in your application for this particular vacancy. We would welcome further applications from you for roles that may be more suited to your skills and experience.

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