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Senior Charity Service Delivery Manager

Are you a strategic and passionate Senior Service Delivery Manager, with an exceptional eye for detail? Are you looking to take the next step in your career? Would you enjoy a role where you would be making a genuine difference in the lives of vulnerable people? We have a lovely opportunity for a Senior Charity Service Delivery Manager to join this well-respected local non-profit organisation on the outskirts of Birmingham City Centre.

In this challenging and highly rewarding opportunity, you will be tasked with overseeing the strategic development of this charity’s services, ensuring it is delivered in an efficient and effective way to help those in need. Playing a key role in the day-to-day operations of this organisation, you will line-manage a team of staff and volunteers, providing strong levels of support and leadership, as well as overseeing team budgets and assisting with income generation for the charity. In this truly hands-on and fulfilling Service Delivery opportunity, you will build strong and lasting relationships with internal and external stakeholders.

As a Senior Service Delivery Manager where no two days will be the same, you will develop a clear and effective case management approach for the vulnerable adults who require the charity’s services, with an empathetic and supportive attitude at all times. You will take the lead on analysing feedback from clients and stakeholders, constantly looking for ways to improve the service, as well as playing a vital role in the operational planning process and the overall organisational strategy. In this busy and fast-paced role, you will also play a key role in developing external relationships for the betterment of the charity, as well as working with the organisation’s senior leaders to investigate any senior incidents or complaints that may arise.

For this exciting and varied Service Delivery opportunity, you will need to have a minimum of five years’ experience of working with vulnerable adults in a professional capacity. With demonstrable experience of implementing new services and board reporting in a similar role, you will need to be an effective team leader who is skilled at motivating staff members. As a Senior Charity Service Delivery Manager, you will need to have outstanding communication skills whilst being a creative problem-solver, along with having a clear understanding of current adult safeguarding practice and how to implement it in a variety of complex situations. You will need to be highly IT literate and be skilled at using CRM systems.

In return, you will receive a fantastic salary package, and have the opportunity to join an inspirational non-profit organisation based on the outskirts of Central Birmingham.


SimkissGuy Recruitment is acting as a recruitment agency for the purpose of this vacancy. By sending your CV to us, you hereby consent for is to contact you in relation to recruitment. We are an equal opportunities employer who welcomes applications from all. We will be in touch within 3 working days if we would like to discuss your CV and experience further. If you do not hear from us within that time then you have unfortunately been unsuccessful in your application for this particular vacancy. We would welcome further applications from you for roles that may be more suited to your skills and experience.

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