Are you a hardworking and enthusiastic individual, who loves liaising with a high volume of customers? Do you enjoy building strong working relationships, and solving problems in a calm and professional manner? We have an excellent opportunity for a Customer Sales Order Administrator to join this well-regarded global organisation, based in beautiful Birmingham City Centre offices.
In this fast-paced and challenging customer focussed role, you will be tasked with managing and resolving all customer enquiries and sales orders, providing the highest level of customer service at all times. Utilising your truly service-led outlook, you will act as the “voice of the customer”, always going the extra mile to ensure that the customer is satisfied at all times. You will arrange and manage product samples to be sent out as requested, as well as following up with customers on a regular basis to make sure they are satisfied with the service that is being delivered.
Providing first class customer experience to every customer, both over the phone and across all other channels of communication, you will use your initiative to think quickly on your feet in any given situation. Working in this dynamic and challenging role, you will also be tasked with validating records of calls and customer sales order activity onto complex CRM systems, providing accurate and suitable call analysis reports. In a role that will ask you to juggle multiple priorities at once, you will constantly look for opportunities to educate customers on other available products, in an attempt to upsell and boost revenue.
You will also distribute customer feedback surveys and implement the feedback to improve the overall customer experience. This exciting opportunity will see you liaising with and coordinating a range of external stakeholders, including architects, account managers, couriers and contractors, as well as internal stakeholders such as the marketing and credit control teams, so the ability to build strong relationships is absolutely vital.
For this exciting and varied customer service opportunity, you will have excellent supply chain or logistics experience and ideally 2 years’ being involved in a similar customer service / sales order administration focussed environment. You will need to be comfortable at working in a fast-paced, high-performing team, where excellence and hard work is expected as a minimum.
Experience of working with ERP systems, such as SAP and JDE, is highly desirable, along with previous experience of liaising with stakeholders from all levels of an organisation. You will need to be an excellent written and verbal communicator and have a truly tenacious and committed attitude in all that you attempt. Finally, due to the global nature of this business, you will need to be available to work on a rotational shift pattern between 8am and 6pm Monday to Friday.
In return, you will receive an excellent salary and benefits package and have the opportunity to further your career with a highly prestigious and dynamic global organisation which is going through a period of real growth.
SimkissGuy Recruitment is acting as a recruitment agency for the purpose of this vacancy. By sending your CV to us, you hereby consent for is to contact you in relation to recruitment. We are an equal opportunities employer who welcomes applications from all. We will be in touch within 3 working days if we would like to discuss your CV and experience further. If you do not hear from us within that time then you have unfortunately been unsuccessful in your application for this particular vacancy. We would welcome further applications from you for roles that may be more suited to your skills and experience.