Are you an enthusiastic and highly motivated individual that is looking to work for a growing, market-leading organisation? Do you enjoy working to SLAs to ensure you are delivering the highest level of service to your clients? We are currently recruiting for a lovely Customer Service Coordinator position within a developing global company.

An opportunity to develop your career within a global service-driven company, as Customer Service Coordinator, you will be providing full first line support to clients for incidents and service requests relating to their contracts. Working under pressure, to tight deadlines in a truly fast paced role, you will liaise with clients regarding their requirements, recording service incidents and ensuring that performance issues are resolved within contract SLAs.

You will have excellent attention to detail as you accurately enter live client data on to CRM systems for assessment and updating by all relevant parties throughout the duration of the incident. You will log, maintain, coordinate and process accurate incident information through the system, ensuring that client SLAs are being adhered to at all times. Managing multiple client cases at any one time, you will have the ability to constantly re-prioritise your workload whilst still ensuring accuracy of information.

Ensuring that the relevant and correct information is in place to validate client requests, it will be your role to proactively liaise with internal and external stakeholders as well as third party suppliers to ensure that all parties have the most current data to resolve incidents. You will relish the chance to use your own initiative in implementing best practice procedures to ensure efficiency.

You will be service-focussed in all you do, a natural organiser who is always calm under pressure, with a skill for multi-tasking. You will need to have a high degree of flexibility for this role, as it will see you working on a rotational shift basis between 7am and 7pm, with occasional weekend shifts.

With excellent general IT skills, particularly with Excel, and competent in the use of database and CRM systems, you will have great communication skills and the ability to build relationships with your colleagues with ease. You will have experience of a similar role where you have been responsible for taking high volumes of calls and building relationships with customers. The right attitude is crucial for this team, alongside the ability to really “hit the ground running”.

In return, you will receive an excellent salary and benefits package, opportunities for further career progression, and the chance to work in a market-leading, global business in South Birmingham.


SimkissGuy Recruitment is acting as a recruitment agency for the purpose of this vacancy. By sending your CV to us, you hereby consent for is to contact you in relation to recruitment. We are an equal opportunities employer who welcomes applications from all. We will be in touch within 3 working days if we would like to discuss your CV and experience further. If you do not hear from us within that time then you have unfortunately been unsuccessful in your application for this particular vacancy. We would welcome further applications from you for roles that may be more suited to your skills and experience.

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