Are you an ambitious and engaging Telesales or Contact Centre Sales Manager, and an influential sales leader? Are you passionate about excellent customer service, and have a record of success in leading a team of Business to Consumer consultative sales professionals? Are you looking to work in a genuinely fast-paced, dynamic and rewarding environment where your hard work will be valued? We have an exclusive opportunity for a Telesales / Call Centre Sales Manager to join this market-leading and award-winning business, based in Birmingham.
A key role and dynamic new opportunity in this progressive business, as Sales / Call Centre Manager you will coach, motivate and inspire your established team, ensuring they achieve success with their sales targets and KPIs. You will create and implement sales strategies to deliver growth, whilst providing ongoing training, development and performance management of your team, as well as regular appraisals and one to ones. You will look after recruitment for your team, and so a basic knowledge of Recruitment or HR would be a definite advantage, as would experience of managing disciplinary procedures when required.
With at least two years’ hands on experience of leading a successful telephone based sales team, you will lead by example in developing and maintaining customer relationships in a dynamic customer driven market, and handle any escalated issues or complaints with your excellent written and verbal communication skills. You will ensure that your team consistently delivers excellence by monitoring random calls for quality assurance, providing coaching and feedback as required.
Analytical in your approach, detail driven and skilled at multi-tasking in a fast paced sales environment, you will be experienced at working with complex CRM systems, as well as forecasting and analysing sales data and KPI reporting to the Directors. You will have a flexible, hands on approach and will be willing to work shift patterns alongside your team.
In return you will receive an excellent salary, as well as commission, and other excellent benefits including your birthday off work every year alongside your other annual leave entitlement, as well as subsidised medical insurance, free parking and excellent career development opportunities in this innovative business.
SimkissGuy Recruitment is acting as a recruitment agency for the purpose of this vacancy. By sending your CV to us, you hereby consent for is to contact you in relation to recruitment. We are an equal opportunities employer who welcomes applications from all. We will be in touch within 3 working days if we would like to discuss your CV and experience further. If you do not hear from us within that time then you have unfortunately been unsuccessful in your application for this particular vacancy. We would welcome further applications from you for roles that may be more suited to your skills and experience.