Are you a hardworking and enthusiastic Customer Service Advisor, who has a genuine passion for providing outstanding service? Do you enjoy building strong relationships and solving problems in a calm and professional manner? We have an excellent opportunity for a Customer Service Advisor to join this growing national organisation, based in South Birmingham.
In this fast-paced and challenging customer service role, you will be tasked with managing and resolving all customer and supplier enquiries, providing the highest levels of service at all times. Acting as the lynch-pin between customers, suppliers and the internal sales team, you will have the ability to build strong working relationships quickly and with ease, logging and tracking high volumes of information with accuracy and keeping all stakeholders updated with the progress of orders and deliveries. Supporting a high-performing sales team, you will ensure they have all the information they need to achieve their targets, updating them with any concerns regarding stock availability or delivery deadlines.
As a Customer Service Advisor in this truly fast-paced role, you will provide pricing advice and quotations on orders, as well as processing customer and supplier sales orders in a timely manner. Providing a first-class customer experience, you will be comfortable communicating both over the telephone and through email, ensuing all written communication is 100% accurate and in keeping with the tone of voice of the company. Working in this dynamic and challenging role, you will be tasked with validating records of call and sales activity onto complex CRM systems, providing accurate and suitable call analysis reports.
In a role that will ask you to juggle multiple priorities at once, you will constantly look for opportunities on calls to advise customers of other available products, in an attempt to upsell and boost revenue. Ensuring you are offering a bespoke and tailored approach to each customer, you will track stock levels and the availability of supplies, as well as following up with customers to answer any further questions.
For this exciting and varied customer service opportunity, you will need to have a minimum of two years’ experience in a similar customer service environment. You will need to be comfortable at working in a fast-paced, high-performing team, where excellence and hard work is expected as a minimum. Experience of working with ERP systems, such as SAP and JDE, is highly desirable, along with previous experience of liaising with stakeholders from all levels of an organisation. You will need to be an excellent written and verbal communicator and have a truly tenacious and committed attitude in all that you attempt.
In return, you will receive a competitive salary and benefits package, and have the opportunity to further your career within a growing and well-regarded national organisation, based in South Birmingham offices.
SimkissGuy Recruitment is acting as a recruitment agency for the purpose of this vacancy. By sending your CV to us, you hereby consent for is to contact you in relation to recruitment. We are an equal opportunities employer who welcomes applications from all. We will be in touch within 3 working days if we would like to discuss your CV and experience further. If you do not hear from us within that time then you have unfortunately been unsuccessful in your application for this particular vacancy. We would welcome further applications from you for roles that may be more suited to your skills and experience.
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