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Engaging Customer Service Executive

Are you a bright and engaging individual, looking for your next exciting and rewarding role? Do you have previous experience working within an administrative, customer service or sales environment? Would you thrive in an environment that is genuinely dynamic and fast-paced? We have a lovely opportunity for a Customer Service Executive to join this market-leading organisation based in South Birmingham.

As a Customer Service Executive, working in a fun and vibrant team, you will be tasked with administering a wide range of inbound and outbound calls from your customers, processing orders and answering any and all queries and complaints they may have regarding their account. Providing a friendly, timely and helpful service in a role that will keep you on your toes, you will liaise with supply chain parties to facilitate the efficient delivery of products, assist with the maximisation of sales opportunities, maintaining quality standards at all times and achieving quality call monitoring.

In this exciting and fulfilling customer focussed opportunity, you will ensure that all administrative and logistical coordination of orders are completed with the highest level of accuracy, making sure that supply chain management and acceptable cost maintenance is achieved. Working as part of a dynamic and fast paced team, you will support the achievement of KPI’s, and ensure that all tasks are compliant with this organisation’s sales and service guidelines.

For this challenging but rewarding role, you will need to have experience in a similarly fast-paced customer focussed environment, ideally within a call centre role. Experience or knowledge of the hospitality industry is also desirable. An innately customer-focussed attitude, along with excellent written and verbal communication skills and an outstanding telephone manner are absolutely vital for this opportunity. You will also be a positive, proactive team player and someone who has the ability to juggle multiple priorities in a highly organised manner. Strong administrative experience is essential for this role.

In return, you will receive a fantastic basic salary and benefits package, as well as the chance to further your career within a truly supportive and dynamic organisation based in South Birmingham.

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SimkissGuy Recruitment is acting as a recruitment agency for the purpose of this vacancy. By sending your CV to us, you hereby consent for is to contact you in relation to recruitment. We are an equal opportunities employer who welcomes applications from all. We will be in touch within 3 working days if we would like to discuss your CV and experience further. If you do not hear from us within that time then you have unfortunately been unsuccessful in your application for this particular vacancy. We would welcome further applications from you for roles that may be more suited to your skills and experience.

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