Are you an empathetic and professional Debt and Money Advisor who has an array of outstanding customer service qualities? Are you looking for a role where you can have a significant impact upon the wellbeing of others on a daily basis? We have an amazing opportunity to join an extremely respected, non-profit organisation as a Debt and Money Advisor, working on a fully agile basis as part of a new project.
Working as part of a passionate and dedicated team, your commitment to this role will be key to your success. Taking a range of calls on a daily basis, you will be confidently providing detailed and complex advice to a variety of clients in the midst of difficult personal circumstances. With every call, your personable and empathetic approach to every interaction with your clients will be crucial. Extremely detail orientated, you will be able to stay mindful of legal limitations as you liaise with clients about their situations, while pulling together multiple strands of information and providing comprehensive support.
As a Debt and Money Advisor, you will offer knowledgeable and personalised advice and guidance to all clients, ensuring you provide the best service possible. An organised and methodical approach will be required, as you maintain client records and update CRM systems, while ensuring all paperwork is completed in line with audit requirements. Alongside your exceptional organisational skills, the ability to build strong relationships with internal and external stakeholders will allow you to hit the ground running in this role where you can really change people lives.
With a sympathetic and understanding attitude, you will already have experience in and have successfully completed training in money advice from a MaPS accredited training provider e.g. IMA and Wiser Adviser. You will be naturally empathetic and comfortable liaising over the telephone with vulnerable clients and have a wide range of money advise knowledge. Most importantly, you will have the ability to think on your feet in a busy, energetic environment which will be both challenging and enormously rewarding.
In return you will receive a competitive salary, the opportunity for remote working and the chance to deliver important support that will make a real difference to your clients’ lives.
SimkissGuy Recruitment is acting as a recruitment agency for the purpose of this vacancy. By sending your CV to us, you hereby consent for us to contact you in relation to recruitment. We are an equal opportunities employer who welcomes applications from all. We will be in touch within 3 working days if we would like to discuss your CV and experience further. If you do not hear from us within that time then you have unfortunately been unsuccessful in your application for this particular vacancy. We would welcome further applications from you for roles that may be more suited to your skills and experience.