Are you a highly ambitious and dedicated IT Professional, with a wealth of technical support experience? Would you thrive in a challenging and rewarding role within a truly dynamic global organisation? We have a fantastic permanent opportunity for a Senior Desktop Support Technician to join this prestigious international organisation, based in beautiful central Birmingham offices.
In this exciting and varied Senior IT Support opportunity, you will act as the primary support provider for over 200 users in the UK and Ireland, as well as providing secondary support to over 700 users around the rest of Europe. You will respond to and resolve tickets in a timely manner, answering any queries from staff members in the process. As a Senior Desktop IT Support Technician, you will troubleshoot for all software and hardware issues that may arise, including for local and networking printing, connectivity, mobile devices and remote access.
As a Senior Desktop Support Technician within this global company, you will utilise your highly developed analytical skills to perform root-cause analysis and develop checklists for typical problems, in an attempt to increase efficiency and reduce repeat issues. You will handle problem recognition, research, isolation, resolution and follow-ups for difficult user IT issues, referring more complex problems to the next level of technical staff within the company. In this truly fast-paced permanent opportunity, you will also provide technical guidance, support and informal training for users and less experienced team members, acting as a technical resource when required.
For this outstanding IT Support opportunity, you will need to have extensive experience in a similar multi-site role, ideally providing technical support to high volumes of employees. It would be highly advantageous to hold a relevant higher education qualification in either IT or Business related subjects. Outstanding knowledge and experience working with software deployment tools such as SCCM and Altiris and experience of working with Mobile Device Management systems is essential.
This exciting role is primarily based in an office, but around 20% of the time there will be travel to other sites across the UK to provide technical support to users, occasionally at short notice, so a degree of flexibility is required.
In return you will receive and excellent salary and benefits package and have the opportunity to develop your career within this truly prestigious and market-leading organisation in Birmingham City Centre.
SimkissGuy Recruitment is acting as a recruitment agency for the purpose of this vacancy. By sending your CV to us, you hereby consent for is to contact you in relation to recruitment. We are an equal opportunities employer who welcomes applications from all. We will be in touch within 3 working days if we would like to discuss your CV and experience further. If you do not hear from us within that time then you have unfortunately been unsuccessful in your application for this particular vacancy. We would welcome further applications from you for roles that may be more suited to your skills and experience.