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Come along to June’s Fresh Perspectives Workshop!

We can’t wait for June’s Fresh Perspectives workshop, held in partnership with our friends at Aston Business School. This fascinating instalment, led by Dr Ahmad Beltagui, will focus on “Articulating the service concept – managing operations in professional service firms”, discussing how articulating the service concept can help to diagnose the challenges of professional services, by revealing the inconsistencies between how managers, employees and customers understand the service.

The presentation will help you to relate the challenges of managing services to those faced by other organisations, and explore how the service concept can help overcome these challenges to create successful service experiences.

Join us on Tuesday 12th of June at 8am in The Colmore Building, 10 Colmore Circus Queensway, B4 6AT, for this insightful and (free) event!

Book your free place here!

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