Are you a diligent and proactive First Line IT Helpdesk Advisor? Would you enjoy a role that requires you to find creative solutions to IT problems? We have an excellent opportunity for a First Line IT professional to join a well-respected non-profit organisation on an initial temporary basis, working from home but with occasional travel to their Black Country based office.

Utilising your excellent IT and problem-solving skills, you will be providing general first line IT support in all forms, which includes answering any and all queries from hundreds of employees across the UK, over email or the phone, regarding Office 365 systems. Excellent knowledge of the range of Office 365 applications and operating systems is essential for this role, as well as excellent communication skills, and a calm, pro-active and can do attitude.

You will act as the first line of support for IT-related issues and scenarios from employees across the organisation. You will ensure that all IT equipment and hardware is set up correctly, and you will oversee repairs and any troubleshooting for these devices. With a ‘no job too small’ attitude, you will proactively assist with any other queries that may arise, from security and protection, password changes and set ups, through to user set ups and tracking equipment lists.

For this fantastic temporary opportunity, you will be available immediately to start work and need to have at least one year’s experience within a similar first line support IT role, while also having the desire to develop your career in the IT sector. You will need to have fantastic verbal and written communication skills, along with the willingness and ability to turn your hand at anything. The ability to liaise effectively with a variety of stakeholders is essential, along with the ability to explain IT issues and solutions to employees in an easily understandable manner. This role will require you to hold a valid driving licence, as travel to other offices around the region may be required on occasion. Ideally, you will also have some relevant IT qualifications, and have experience with Citrix servers.

In return, you will receive an excellent salary package, along with the chance to further your career within an impressive non-profit organisation on a temporary basis.

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SimkissGuy Recruitment is acting as a recruitment agency for the purpose of this vacancy. By sending your CV to us, you hereby consent for is to contact you in relation to recruitment. We are an equal opportunities employer who welcomes applications from all. We will be in touch within 3 working days if we would like to discuss your CV and experience further. If you do not hear from us within that time then you have unfortunately been unsuccessful in your application for this particular vacancy. We would welcome further applications from you for roles that may be more suited to your skills and experience.