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Hardworking Client Service Coordinator

Are you a highly organised customer focussed professional who would thrive in a fast-paced team within a dynamic, global business? Do you enjoy playing an integral part of a challenging, varied environment? We have an opportunity for a Client Service Coordinator to join an expanding organisation based in south Birmingham.

An opportunity to develop your career within a dynamic global service delivery company, as Client Service Coordinator, you will be providing full first line support to clients for incidents and service requests relating to their contracts. Working under pressure, to tight deadlines in a truly fast paced role, you will liaise with clients regarding their support, recording service incidents and ensuring that performance issues are resolved within contract SLAs at all times.

You will have excellent IT skills as you accurately enter live client data on CRM systems, so it can be accessed and updated by all relevant parties throughout the duration of the incident. You will log, maintain, coordinate and process accurate incident information through the system, ensuring that client SLAs are being adhered to at all times. Managing multiple client cases at any one time, you will have the ability to constantly re-prioritise your workload whilst still ensuring outstanding attention to detail.

Ensuring that the relevant and correct information is in place to validate client requests, it will be your role to proactively liaise with internal and external stakeholders as well as third party suppliers to ensure that all parties you have the most current data to resolve incidents. You will relish the chance to use your own initiative in implementing best practice procedures to ensure efficiency.

You will be service focussed in all you do, a natural organiser; always calm under pressure, with a skill for multi-tasking and a real roll your sleeves up style. With a no job too big or too small attitude, you will happily turn your hand to anything that is needed.

With excellent general IT skills, particularly with Excel, and competent in the use of database and CRM systems, you will have great communication skills and the ability to build relationships with your colleagues with ease. You will have experience of a similar role where you have been responsible for taking high volumes of calls and building relationships with customers. The right attitude is crucial for this team, alongside the ability to really “hit the ground running”.

You will ideally have customer service or service desk experience as well as experience working in a busy and demanding office.
In return, you will receive an excellent salary and benefits package, further career progression, and the opportunity to work in a market leading, global business.

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SimkissGuy Recruitment is acting as a recruitment agency for the purpose of this vacancy. We are an equal opportunities employer who welcomes applications from all. We will be in touch within 3 working days if we would like to discuss your CV and experience further. If you do not hear from us within that time then you have unfortunately been unsuccessful in your application for this particular vacancy. We would welcome further applications from you for roles that may be more suited to your skills and experience.

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